SIZE, FIT, & CARE:
Are Moxie Scrubs true to size?
Yes! Based on 600+ reviews our community states that we are true to size. Check out our Sizing Chart for reference! Rest assured you can find your perfect fit risk free with our Drama-Free Returns & Exchanges Policy.
Pro tip: Order your normal size if you prefer a loose fit, and a size down if you prefer a more fitted/tailored look.
How should my scrubs fit?
It’s up to you! Moxie Scrubs are built for comfort, professionalism, and breathability. Order your normal size if you prefer a loose fit, and a size down if you prefer a more fitted/tailored look.
Check out our Sizing Chart for reference!
How do I wash/care for Moxie Scrubs?
Moxies are Easy Care - Easy Wear. Just wash them in cold water with similar colors and toss in the dryer! Or, hang them on the line. They dry super fast! No iron needed. (We don’t even have one of those. ;)
Pro Tip: Don't put them on high spin!
What is this super-soft material made from?
Our light, breathable, super soft scrubs fabric is made with a blend of 91% polyester & 9% spandex.
DRAMA-FREE, FREE RETURNS
What if I receive my scrubs and the color isn’t quite me, or I need a different size?
You can try a different color or adjust your size! Just make sure to keep the tags on. Moxie Scrubs is committed to Drama-free, FREE Returns. Then, you may purchase your preferred color/style/size. If you have questions, you’re welcome to reach out to our Customer Service Team at hello@moxiescrubs.com. We’ll make sure you’re happy.
We offer a one-time free exchange per order! If you would like to exchange your product more than once, shipping charges will apply.
What if I need to just return the scrubs?
We pride ourselves on Drama-Free Returns! In fact, our shipping bag is designed to be used for easy returns. However, please note that for all returns, tags must be intact and items in re-sellable condition. (No pet hair, obvs ;)
Please note that any sale over 35% off is considered Final Sale, when a purchase is made during a Final Sale, it cannot be exchanged, returned, or canceled. Shipping costs are non refundable.
How long does the return and exchange process take?
Returns and exchanges take one (1) week to process after our warehouse has received your items. At that time, we will proceed with your refund or exchange.
MOXIE SQUAD
I love my Moxie Scrubs and feel inspired to spread the word. Do you offer any incentives for me to make referrals to my friends, cohort, and colleagues?
Yes! Our Referral Program is perfect for you. You will be able to offer all of your friends, cohort, and colleagues 20% off, and earn 10% commission on each purchase you inspire!
Just visit this link to sign up!
I have Moxie. In fact, I AM Moxie! How do I become a Brand Ambassador?
Wonderful! Please reach out to us at hello@moxiescrubs.comor via Instagram, Facebook, or TikTok! Include your social media profile and please share anything that you feel shows your own “Moxie.” We can’t WAIT to meet you.
MOXIE REWARDS
How do I sign up for Moxie Rewards?
Just visit this link and enter your info!
How many points do I earn per dollar spent?
You will earn 4 Moxie Rewards Points for each $1 you spend.
How do I redeem my rewards?
Just sign into your account before your order, and choose to use your rewards!
What can I use my rewards for?
For each 100 points you earn, you will receive $1 off your purchase.
SHIPPING
How long do orders normally take to ship?
Orders usually take around 5 business days to ship once your order has been received and processed. Once your order ships, it will arrive within 3-5 business days (Saturdays and Sundays don’t count ;). Estimated shipping times are entirely reliant on the carrier.
We can always check-in with our warehouse on your order’s status and will update you as soon as we hear back from them.
Do you offer faster shipping?
As a tiny-but-mighty company we do not currently ship with enough volume to save on shipping prices, or expedited shipping.
As we grow, we will be excited to reduce our shipping fees for you!
We currently offer 3-5 business days through USPS Priority.
Do you ship internationally?
Not yet! As our business grows we will be able to ship to other countries. We see YOUR Moxie, too!
What happens if my package is lost or stolen?
Please note that Moxie Scrubs is not responsible for lost or stolen packages. We are not responsible for any packages being delayed by the carrier.
NEW COLORS & STYLES!
Will you offer new colors?
Yes! We will be rolling out colors that are commonly requested by our amazing customers. Write to us with your favorite color, and keep checking our website for new releases!
P.S. This is a great reason to sign up to receive Moxie emails! We promise to let you know!
Where are your mens scrubs?
Shhh…. It’s a secret! Just kidding. ;) We are hoping to release our men’s line of super comfortable Moxie Scrubs in 2023. Stay tuned!
P.S. This is another great reason to sign up to receive Moxie emails! We promise to let you know!
CUSTOMER SERVICE
What if I have questions and need to talk with someone?
No problem! Our Customer Service department is available Monday - Friday, 9am to 5pm EST by calling (844) 894-1435. We will get back with you as soon as possible.
TEAM MOXIE ORDERS
How do I make a bulk order?
Just reach out to us at hello@moxiescrubs.com!
DISCOUNT CODES
My promo code isn't working, what do I do?
Email at hello@moxiescrubs.com, or call us and we’ll help troubleshoot the issue right away!